Refund policy
Standard 30 Day Returns
Our hassle-free 30-Day Money-Back Guarantee is sure to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price (excluding shipping). Products need to be returned unopened in their original packaging.
How to return your order
It's easy to return a product. Simply email the following information to returns@thehouseofpuzzles.com and we will email you instructions for returning your product:
- Order number (required)
- Reason for return (required)
- Products being returned (required)
- Photos to show product defects (optional).
Please Note:
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method
- Individual products may be excluded from this guarantee. Check the product description before you place your order.