Born in Scotland in 1999 Our Story

Delivery & Returns

House Of Puzzles uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below.

UK Delivery Options (including Channel Islands and Northern Ireland):

  • Standard Delivery: (3-5 working days) - £2.99 (FREE when you spend over £30.00)
  • Express delivery (1-2 working days): £4.99 (Order before 2pm Mon-Fri for same day despatch). FREE when you spend over £100.00.

Returns

Standard 30 Day Returns

Our hassle-free 30-Day Money-Back Guarantee is sure to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price (excluding shipping). Products need to be returned in their original packaging.

How to return your order

It's easy to return a product. Simply email the following information to returns@thehouseofpuzzles.com and we will email you instructions for returning your product:

  • Order number (required)
  • Reason for return (required)
  • Products being returned (required)
  • Photos to show product defects (optional).

Please Note:

  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.

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